a chef cooking over a flame at Ruth's Chris Steak House
Job Postings

Assistant General Manager

Ruth’s Chris St. Louis

Job Postings

Assistant General Manager

Location: Ruth's Chris St. Louis
City: St. Louis, Missouri
Posted: May 17, 2023

Assistant General Manager

An Assistant General Manager works closely with the General Manager and performs specific tasks as requested by him/her. The AGM is responsible for the general operation of staff functions and all aspects of the restaurant in the absence of the General Manager.

Essential Functions:

  • Responsible for increasing guest counts through local store marketing and internal marketing.
  • Represents the restaurant in community activities and at the local chamber of commerce.
  • Keeps informed on restaurant trends and practices locally and nationwide.
  • Oversee Restaurant Operations on a daily basis.
  • Monitors safety conditions and employees’ conformance with safety procedures; helps General Manager ensure that effective training for these programs is conducted in all departments.
  • Maintains contact with guests and helps to assure maximum guest satisfaction.
  • Receives and resolves guest and employee complaints.
  • Reviews all accidents and documents findings.
  • Assures that the restaurant’s preventative maintenance and energy management programs are in use.
  • Participates in ongoing facility inspections throughout the restaurant to assure that cleanliness, safety, and other standards are consistently attained.
  • Interacts with guests by answering questions, solving problems, and overseeing service and cleanliness.
  • Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible and reports to Human Resources.
  • Functions as an administrative link between front and back of house.
  • Monitors internal cost control procedures.
  • Plans and coordinates training and professional development programs for the restaurant personnel, i.e., wine tastings.
  • Monitors labor; evaluates scheduled and actual labor hours and costs.
  • Helps General Manager to monitor the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.
  • Attends Management and Staff Meetings as scheduled.
  • Assists General Manager with achieving daily, weekly, monthly deadlines for submitting reports to Big Steaks Management as outlined on the BSM Calendar:
    • DSRs
    • Manager’s Log
    • Payroll/HR Related items
    • Thank you/Comment Cards
    • Concierge Report
    • Staffing Schedules- maintains schedule for FOH
    • Week in Review
    • Invoices
  • Oversees the Front of House Staff – ensuring policies, procedures, and codes of conduct are adhered to.
  • Assists with Daily Line Checks.
  • Assists with the ordering, receiving, inventorying, and maintaining costs on Beverage products.
  • Assists General Manager to ensure all Staff are properly trained and are S-MAC certified.
  • Prepares the weekly staff schedule for approval by the General Manager.
  • Other ad hoc projects as assigned by the General Manager.
  • Conducts the first round of interviews for Front of House Staff for recommendation to the General Manager or hire staff for FOH.
  • Assists the General Manager with counseling and disciplining employees.
  • Provides feedback to the General Manager for the Performance Appraisal system.


  • 2 years experience in a high volume, fine dining establishment.
  • S-MAC Certification in all positions.
  • Elite Certification.

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